Insurance Policy

The extended skipper third-party liability insurance from EIS is recommended as it covers you for a host of additional scenarios that our insurance may not cover.
To find out more follow the links below;
Deposit Insurance for Chartered Yachts
Extended Skipper Third-Party Liability Insurance
Travel Cancellation Expenses Insurance for Chartered Yachts
Skipper Crew Package
Extended Skipper Third-Party Liability Insurance [Professional]

FAQ

We are always confronted with some questions and suggestions. Here we have tried to formulate answers to the most frequently asked questions. We are grateful for your tips or any personal questions regarding Lava Charter, the Canaries or any other query.

Do I need a VHF certificate to charter a yacht?

Spanish law requires that at least one of the crew has a VHF certificate. We will not be able to process your booking without one.

Can I purchase Skipper Insurance and Deposit Insurcance?

Our Partner EIS provides both insurances at a very reasonable rate;
Deposit Insurance for Chartered Yachts
Extended Skipper Third-Party Liability Insurance

What time is Check-in?

Check-in commences at 16:00. If you are going to be later or earlier, please let our team know.

When does the yacht have to be returned?

The yacht must be returned no later than 16:00 the day before check out. This ensures our diver can give the yacht a thorough check and you can spend a night in the Marina before check out.

What time is check out?

Check out is at 08:00, if you would like a later checkout, please speak to our staff on arrival.

How far is the marina from the airport?

Marina Lanzarote is just a 10-minute drive from Arrecife Airport.
Marina Del Sur in Tenerife is only 18km away from Tenerife South Airport (Reina Sofía).
A shuttle service can be arranged prior to your arrival, just let us know when booking with us.

Where can I find accurate tidal and weather information?

The best website for weather in the Canaries is Wind Finder. Click on the links below to find out the most up to date forecast ;
Lanzarote
Tenerife

What is the emergency contact number?

In the event of an emergency, please call our 24/7 assistance line: +34 686 993 806

What can I do if I have left something on board the yacht?

Our service team will be happy to send your belongings back to you. All you need to do is provide your delivery address and a description of your luggage. Please send your enquiry to service@lavacharter.com

Can I have groceries delivered to the yacht?

The supermarket chain, Mercadona has an online shopping site. Your order will be delivered directly to the harbour.
If you would like to take advantage of this service, you will need to register on the internet page of Mercadona.
Click here for English
Click here for Spanish
Click here for German

For questions about your order, you can contact Mercadonas' Customer service on +34 900 500 103* (German, Spanish, English)

Delivery address Lanzarote:
Marina Lanzarote / Arrecife
Yacht ‘insert the name of your booked yacht’
Av. Olof Palme, Pantalan K-L
35500 Arrecife

Delivery address Tenerife:
Marina del Sur (Las Galletas)
Torre de control
Yacht 'insert the name of your booked yacht'
2a planta
38631 Las Galletas
Santa Cruz de Tenerife

Please be on your ship for the delivery time of your groceries. We are not authorised to accept your order!

Is fuel included in the price?

The yacht will have a full tank upon arrival or just under full, we ask that you return the yacht to the same level as it was given to you.

Is Butane Gas included in the price?

Camping gas for the stove is included in the price, we will provide you with 2 x 3.5KG CampingGas bottles for your charter.

I have been sailing for a week, where is the nearest SPA?

Lanzarote - We have partnered with Beatriz Hotel in Costa Teguise (10 minutes from our base in Marina Lanzarote). The hotel has the best SPA on the island. You can enjoy a special rate of 9.00 EUR per person. Book now

What should I bring?

Although the Canaries has the sun all year round, the temperature drops during the night and ranges from 20-14 degrees. We recommend you include the following in your luggage;

  • Sun Protection - The sun in the Canaries is strong all year round making sun protection a must. A sun hat is also recommended.
  • Sun glasses
  • Sailing gloves
  • Boat friendly shoes (white or light soles, no heels, comfortable)
  • Passport
  • Sailing Certificates & VHF License
  • Shorts and t shirts
  • Light trousers
  • Light long sleeved shirt for sun protection
  • Bathing equipment - when at anchor your may wish to swim.
  • Light weight jumper - can be cold on the night sail
  • Personal care equipment (Shampoo, deodorant, prescription medicines etc..)
  • Anti sea sickness tablets - especially if not an experienced sailor. We use Stugeron, but please consult with your pharmacist.

Where can I rent a Car?

Lanzarote - Within 100 meters of our base, there is a car rental company called Cabrera Medina that offer all types of vehicles. You can also pick up from the Airport.
Find out More
Tenerife - Whether you arrive at the North or South Airport, you will be sure to find a car rental company. Again, Cabrera Medina are available for both airports.
Find out More

I want to visit La Graciosa, how can I arrange a permit?

La Graciosa is a protected marine reserve and is actually the largest in Europe. As it is a UNESCO Biosphere, all yachts planning to stay overnight (whether at anchor or in the marina) must have a permit. Please let us know if you would like to visit the beautiful island. Our team will happily assist you through the application process.

Is there Wifi onboard?

A wifi hub can be arranged by contacting our sales team. Email

Do I need a permit for Los Lobos?

The island is indeed a hot spot for bird migration and has some unique fauna on the small islet, however, you do not need a permit to anchor.

Will I need to bring my own bedding?

Hygiene and cleanliness are fundamental to our operations thus we require that you have bedding provided by Lava Charter. All items are dry-cleaned before your arrival to ensure you have a great nights sleep. An obligatory charge of 15.00 EUR per person covers your bedding.

Do you have any restaurants that you could recommend?

We support local produce and sustainability, that's why we can highly recommend the following restaurants;
Emmax
La Bulla
Los Aljibes

Are marina fees included?

Lava Charter has great relationships with all the Marinas in the Canaries and has special rates for our clients. Most marinas do not exceed 30.00 EUR per night.

Destinations

Discover the 7 majestic Canary Islands by starting at one of Lava Charters exceptionally equipped Bases.