The insurance from Hamburger Yachtversicherung Schomacker is recommended as it covers you for a host of additional scenarios that our insurance may not cover.
Find out more.

Privacy Policy

BASIC INFORMATION ON DATA PROTECTION

Responsible: LAVA CHARTER S.L.
Purpose: To attend the requests made through the web, to manage the distribution of information
Legitimation: Consent of the interested party and execution of a pre-contract/ contract
Addressees: Data will not be passed on to third parties unless there is a legal obligation or if necessary to comply with your request
Rights: You may exercise the rights of access, rectification, deletion and opposition, limitation of processing, portability of data and not to be the subject of individualised automated decisions
Additional information: Additional information about data protection can be found on our website

LAVA CHARTER S.L., from now on, undertakes to comply with the legislation in force in each moment regarding the processing of personal data. Through the following privacy policy LAVA CHARTER S.L., in accordance with the requirements of the GDPR informs the user of:

1. WHO IS THE RESPONSIBLE FOR THE PROCESSING OF YOUR DATA?
LAVA CHARTER S.L. is responsible for the processing of your data:
Identity LAVA CHARTER S.L. - B76216753
Address Avenida Islas Canarias, C.c. Las Maretas - Local 32, 35508 - Costa Teguise, Lanzarote
Telephone 928663209
Web www.lavacharter.com
Email address booking@lavacharter.com

LAVA CHARTER, S.L. informs the user that the data provided to us through browsing our website, through the contact form, in contacting us or in sending emails, will be processed by LAVA CHARTER, S.L. and that this processing is included in the Register of Processing Activities managed by LAVA CHARTER, S.L. in accordance with the provisions of the RGPD.

2. WHAT YOUR PERSONAL DATA ARE USED FOR?
On www.lavacharter.com when the user accepts our privacy policy, he authorizes us to use and process the personal data provided for:
• To send him information and provide the service requested through the various forms available on our website.
• Provide him with information about the offers, products and services requested.
• Occasionally, LAVA CHARTER, S.L. may use your personal data to send you notifications via email. Such notifications will be sent to inform about changes in our services or products or in our policies and legal conditions.
• To send him commercial communications on offers, activities and promotions of LAVA CHARTER, S.L. and of the sector that could be of his interest by conventional or electronic media, when he has marked the checkbox to receive information.

www.lavacharter.com also collects information from users of the website which they do not directly provide through cookies and data storage and retrieval devices. The data collected through cookies and other devices will be used for statistical studies and analysis of profiles in order to provide a better service through our website, for which purpose we will use the GOOGLE ANALYTICS application, which is a Google tool to help website owners analyse how their visitors interact with their properties. You can find more information about their privacy policy at google.es/intl/es_ALL/analytics/learn/privacy.html
The tool we use for advertising and commercial prospecting that we do is GOOGLE ADWORDS. More information about the privacy policy can be found at policies.google.com/privacy?hl=en
Google, including all of its tools, is compliant with the EU-US Privacy Shield Framework as set out by the U.S. Department of Commerce regarding the collection, use and retention of personal information from European Union member countries.
At any time, www.lavacharter.com will try to establish adequate mechanisms to obtain the User's consent for the installation of cookies which require it.When a user accesses our website, a pop-up message appears informing them of the existence of cookies and that if they continue to browse our website they give their consent to the installation of cookies. The acceptance of the installation of cookies entails the acceptance of the retention of the IP address in the records of www.lavacharter.com, together with the date of acceptance, for a period of one year, in order to demonstrate the consent given. You can find out more in our "Cookie policy".

3. WHICH IS THE LEGITIMATION FOR THE PROCESSING OF YOUR DATA?
LAVA CHARTER, S.L.'s legitimation for the processing of your data is based on:
• The execution of a pre-contract/ contract to send you the information and to provide you with the requested service, otherwise this will not be possible.
• The user's consent for sending commercial communications about the offers, activities and promotions of LAVA CHARTER, S.L. and the sector that may interest him. The user can revoke the given consent at any time.

4. HOW LONG DO WE KEEP YOUR DATA?
The data to send you the information or to provide you with the service requested through the different media available on our website will be kept for the duration of the contractual relationship in force, and once completed during the period of legal prescription.
The data processed to send commercial communications about offers, activities and promotions of LAVA CHARTER, S.L. and the sector that may be of interest to you will be kept as long as the user does not revoke the consent given.
Regarding the storage period of cookies, you can obtain more information on our website in the section "Cookie policy".

5. WHAT TYPES OF DATA WE PROCESS FROM OUR USERS?
LAVA CHARTER, S.L. processes the following categories of data:
a) Data of the users, who fill in any of the available forms: The personal data which LAVA CHARTER, S.L. requests includes:
• Identifying data: name, telephone number, postal address and e-mail address
• Data relating to the request
b) Data of the users who browse our website: Data provided by cookies and Google Analytics.
Only persons over 16 years of age may provide data through our website. If you are under this age, you must have the consent of your parents or legal guardians.
The user guarantees the authenticity and actuality of all the data that he communicates to LAVA CHARTER, S.L. and declares that he is over 16 years old, and that he will be the only responsible for the false or inexact declarations.
The personal data processed by LAVA CHARTER, S.L. may be mandatory or voluntary.
Voluntary information is information that the user is not obliged to provide in order to contact us.
The fields marked with an asterisk (*) or the word (required) in our forms are mandatory, the refusal to provide them supposes the impossibility of providing the service or attending your request.
In the case that you provide us with data from third parties, you declare that you have their consent and you will be responsible for transferring the information provided in this clause to them, exempting LAVA CHARTER, S.L. from any kind of obligation. However, LAVA CHARTER, S.L. may carry out verifications to ensure that the third party has been informed by adopting the diligence measures established in the data protection regulations.

6. TO WHICH ADDRESSEES YOUR DATA WILL BE COMMUNICATED?
Data will not be passed to third parties unless there is a legal obligation to do so or in the case where it is necessary to attend to your request.

7. WHICH RIGHTS DO YOU HAVE AND HOW CAN YOU EXERCISE THEM?
The user can exercise the following rights before LAVA CHARTER, S.L.:
a) Access to their personal data
b) Rectify them when they are inaccurate or incomplete
c) Request the deletion or cancellation of data when, among other reasons, they are no longer necessary for the purposes for which they were collected
d) Opposing their treatment
e) Request a restriction on the processing of your data when any of the conditions set out in the regulations are met
f) Request the portability of your data in the cases prescribed by the regulations
g) Prevent being subject of automated decisions
h) Revoke granted consents
In order to exercise his rights, the user must send a written statement indicating the right he wishes to exercise and attach a document that proves his identity and his postal or e-mail address for the purposes of notification. This request can be made either by postal mail to: LAVA CHARTER, S.L. Avenida Islas Canarias, C.C. Las Maretas - Local 32, 35508 - Costa Teguise, Lanzarote, or at the following e-mail address: booking@lavacharter.com
LAVA CHARTER, S.L. must reply to the request for exercise of rights within one month of receipt of the request. This period may be extended for another two months if necessary, bearing in mind the complexity and number of requests. We will inform you of any extension within one month of receipt of the request, stating the reasons for the delay.
Likewise, the interested parties have the right to complain to the competent Control Authority (Spanish Data Protection Agency) when they consider that LAVA CHARTER, S.L. has infringed the rights recognised by the data protection regulations in www.aepd.es

8. IS MY DATA SAFE AND SECURE?
LAVA CHARTER, S.L. has a contract in use with Hosting Company for the hosting of its website. It is a European company and has the latest systems in security measures.
LAVA CHARTER, S.L. guarantees the adoption of the appropriate measures to ensure the confidential processing of your data bearing in mind the reserved nature of the same.
LAVA CHARTER, S.L. undertakes to keep these data secret and treat them with the utmost confidentiality, and declares that it has implemented in its information system the security policies corresponding to the type of data handled in accordance with the provisions of REGULATION (EU) 2016/679 OF THE EUROPEAN PARLIAMENT AND OF THE COUNCIL of 27 April 2016 on the protection of individuals concerning the processing of personal data and the free movement of such data (GDPR).
All data provided through our platform will be done using a secure protocol. Our website has an SSL certificate that allows an encrypted connection to be established when a user visits our website and exchanges information with us.

9. LINKS TO OTHER WEBSITES
If you choose to leave our website through links to other websites that do not belong to our company, LAVA CHARTER, S.L. will not be responsible for the privacy policies of these websites or the cookies they may store on your computer.
Version: 2.1
Date: 13/06/18

Destinations

Discover the 7 majestic Canary Islands by starting at one of Lava Charters exceptionally equipped Bases.